My primary bank is First Investment Bank.
I chose a quite a while ago because it had the reputation of a bank that was the first in everything.
It's e-banking was uncomparable with the competitition - outrageously ugly, but accepted smartcards and did all I wanted it to do.
Now it's getting different - they changed their system with a new one. Something called FlexCube. Weirdly enough owned by Oracle.
From internal sources I know that the new system sucks and they failed to deploy it for more than a year. And when they finally made it last week during the weekend - my bank card was not working, meaning me without access to my money just before I went to Serbia. I had to take a loan to be able to go - not a pleasant thing to do.
So about the new e-banking interface - it sucks, all my preferences and beneficients are gone. It's ugly and hard to learn.
So I'm looking for a new bank with a decent e-banking services.
I have experience with SG Expressbank and Postbank - they suck too.
Update: the comments following that post reminded me of a story:
I was in the Netherlands. Once talking to one of the guys we discussed how much cash does each of us carry. I did carry a lot, he counted on the cards he had. My case: bank cards don't work on the road, on the street, they can fail, cash cannot fail.
Later that week:
There was this friend with which we drank quite a few drinks and on the way back to the hotel (I was in an apartment, the friend in a hotel) they said the employer forgot to pay the room, so it couldn't be used. We tried all the credit/debit cards we had - no luck - none of them worked. He had to sleep at my place. Cash is bulletproof !